Terms of Service

1. Service scope and role

1) infranodehq.com coordinates steps for your request (including sourcing coordination, inspection planning, paperwork preparation, and delivery scheduling).

2) infranodehq.com is not the seller, reseller, or dealer of goods or services. We do not take title to products and do not provide the underlying goods/services ourselves.

3) Your final outcome (availability, timelines, and conditions) may vary depending on third-party suppliers, service providers, inspection requirements, and any third-party terms that apply to the underlying transaction.

2. Information, consumer rights, and transaction details

Before you place a request/order for the coordinated service, the landing page should provide necessary, accessible, reliable, and timely information for the consumer and include required consumer-facing terms and complaint handling details, consistent with the rules on consumer information and product/service information: cite exactly Закон України "Про захист прав споживачів", 3153-IX, Стаття 15. Право споживача на інформацію про продукцію, Стаття 13. Право споживача на інформацію про продукцію.

If the coordinated transaction is arranged at a distance/online, consumer complaint and dispute resolution pathways are supported, including the information required for out-of-court settlement and review by competent authorities: cite exactly Закон України "Про захист прав споживачів", 3153-IX, Стаття 40. Порядок позасудового врегулювання спорів, Стаття 41. Розгляд скарг компетентним органом.

3. Advertising and promotional content

Any advertising or paid promotional content on the site must be clearly identifiable and must not contain misleading statements. The advertiser is subject to Ukrainian advertising requirements, including identification of advertising and advertising of services provided using electronic communications: cite exactly Закон України "Про рекламу", 270/96-ВР, Стаття 9. Ідентифікація реклами, Стаття 15. Реклама послуг, що надаються з використанням електронних комунікацій.

4. Personal data processing

If the site collects personal data (for example, your name, phone number, or email), such data is processed in accordance with Ukrainian law on personal data and with an appropriate lawful basis, and a privacy notice is provided describing how your data is processed. Cite exactly Закон України "Про захист персональних даних", 2297-VI.

5. Acceptable use

You agree not to misuse the site, attempt unauthorized access, interfere with site operation, or submit false or misleading information in your request. If we need clarification to process your request, we may contact you using the details you provided.

6. Limitations of reliance and liability

We strive to coordinate efficiently, but we do not guarantee outcomes beyond our coordination efforts. Timelines, availability, inspection results, and final terms may be affected by third parties and external processes.

To the maximum extent permitted by applicable law, infranodehq.com is not responsible for delays or failures caused by third parties, customs/transport processes, inspection authorities, or circumstances outside our control.

7. How requests are handled

When you submit a request, we coordinate the next steps based on the information you provide. Some details (such as sourcing options, inspection schedule, and paperwork requirements) may be adjusted depending on availability and third-party requirements.

If you need to make changes to your request, contact us as soon as possible. Changes may not be possible if third-party steps have already started.

8. Complaints

If you have a complaint related to the coordinated service, contact us using the details below. For distance/online disputes, consumer out-of-court dispute resolution pathways are supported as required by Ukrainian consumer protection rules, including the procedure for out-of-court settlement and review by competent authorities: cite exactly Закон України "Про захист прав споживачів", 3153-IX, Стаття 40. Порядок позасудового врегулювання спорів, Стаття 41. Розгляд скарптентним органом.