Privacy Policy

1. Scope of this Policy

This Policy applies to personal data processed through our website (including forms used to request a consultation or service) and any related communications.

2. What personal data we collect

• Contact details: name, phone number, email address (if you provide them).
• Request details: information you include in your message or request (e.g., dates, preferences, service requirements).
• Technical data: limited usage and device data collected automatically (for example, approximate location derived from IP and pages viewed), to ensure the website operates properly and to improve services.

3. Legal basis for processing

We process personal data under the Law of Ukraine "On Personal Data Protection" (2297-VI), based on a lawful basis applicable to the purpose of processing (e.g., handling your inquiry, communicating with you, and providing requested information).

4. How we use personal data

We use personal data to:

• Respond to your requests and communicate with you about services.
• Confirm and coordinate bookings or lead discussions.
• Maintain records needed to manage customer interactions.
• Improve the website and ensure security and operational reliability.

5. Data retention

We retain personal data for as long as necessary for the purposes described in this Policy and for the duration required by applicable Ukrainian law and legitimate business needs (for example, to handle inquiries and complaints). After that, data is deleted or anonymized in accordance with our internal procedures.

6. Complaints and dispute resolution

If the service is provided via distance/online contracting, we support consumer dispute resolution paths and provide required consumer-dispute related information on our website, in accordance with the Law of Ukraine "On Consumer Protection" 3153-IX, including:

• Procedure for out-of-court settlement of disputes (Стаття 40).
• Consideration of complaints by competent authorities (Стаття 41).

7. Data security

We take appropriate organizational and technical measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

8. Your rights

Under Ukrainian law, you may have the right to access your personal data, request its correction or deletion, and withdraw consent where processing is based on consent (if applicable), as well as to request clarification about the processing of your data.

To exercise your rights, contact us using the details in the "Contact" section below.

9. Information before ordering (consumer rights)

Before you order a service, we provide necessary, timely, accessible, and reliable information required for the consumer transaction and complaint handling, in line with the Law of Ukraine "On Consumer Protection" 3153-IX, including:

• Right of the consumer to information about products (Стаття 13).
• Right of the consumer to information about products (Стаття 15).

10. Advertising identification (if applicable)

If any materials on the website constitute advertising or paid promotional content, such content must be clearly identifiable and must not include misleading statements. The advertiser is subject to the Ukrainian Advertising Law requirements, including:

• Identification of advertising (Закон України "Про рекламу", 270/96-ВР, Стаття 9).
• Advertising of services provided using electronic communications (Закон України "Про рекламу", 270/96-ВР, Стаття 15).